Frequently Asked Questions
What materials do you use to create the Trolls?
My trolls are sculpted with polymer clay.
The trolls have a strong armature wire and are filled with Fiberfill, wich makes them very soft! Eyes are either glass or painted on. For the hair I use faux fur, cruelty free tibetan mohair or wool.
How do I know if a Troll is available for adoption?
The Trolls and Fae displayed on the website are already adopted.
We update our shop as frequently as possible, roughly once a month with new Trolls and Fae. You can click the "Shop" button to see which Trolls are available for adoption right now :)
How do I request a custom Troll / commission?
On the "Shop" page you can see wether commissions are open or closed. If the commissions are open, you can always send us a message trough the Contact form or our Social Media pages.
If the commission box is closed, waiting times are usually longer than 2 months. You can still send a message with your request but expect having to wait a little longer for your commission to be accepted and created :)
Payment and Shipping
Accepted payments via our Etsy store;
Accepted payments via Shirleys Studio;
- Bank transaction (Dutch customers only)
We can fit 3 to 5 items in one shipping box, depending on the weight and size of the order.
Your doll will be shipped within 3-4 business days, after we have received the complete payment.
We will send you a message with a tracking number as soon as your creature is on it's way.
For shipping outside the Netherlands, it usually takes between 12 to 25 days to arrive, depending on customs. If you haven't received your doll within 30 days, do feel free to contact us!